Talk to the person who builds it

There is no support tier and no ticket queue. One engineer in Germany reads these, and if something is broken the reply comes from whoever can fix it.

Or write to hello@re-entry.ai. Your address is used to reply and nothing else.

Email

hello@re-entry.ai

Company

Nelson Ventures UG (haftungsbeschränkt)
Feuerbachstraße 26
63452 Hanau
Germany

Reply time

Usually the same working day, Central European Time. If it is urgent and broken, say so in the first line.